PRIVACY POLICY

1. GENERAL PROVISIONS

Limited Liability Company “MyCar”, identification code: 44931495 (hereinafter referred to as “MyCar”, “we”, “us”, etc.), acts as a personal data manager and ensures their proper protection in accordance with the requirements of the current legislation of Ukraine on personal data protection.

This privacy policy (hereinafter referred to as the “Privacy Policy”) is intended to inform you about how the information you provide using the website www.mycar.org.ua or the mobile application (hereinafter referred to as the “Platform”) is collected, used, processed and stored. 

This Privacy Policy governs the processing of your personal data in accordance with the laws of Ukraine, including the Law of Ukraine “On Personal Data Protection”. We encourage you to read this Policy carefully to understand how your data may be used.

From the moment you register on the Platform, you consent to the processing of your personal data by MyCar in accordance with this Privacy Policy.

2. WHAT INFORMATION DO WE COLLECT?

We may collect and process the following data about you as a user:

2.1. Information you provide.

By using our Platform, you provide personal data that can identify you. This may be information provided during registration, filling out forms, contacting us by phone, e-mail or other communication channels.

Personal data that we may receive:

2.1.1. Mandatory data: name, email address, date of birth, driver's license information to create an account, password.

2.1.2. Vehicle data (owner's name, contact details, information on ownership).

2.1.3. Photos.

2.1.4. Postal address.

2.1.5. Phone number.

2.1.6. Information about your vehicle.

2.1.7. Records of correspondence between you and other users of the Platform.

2.1.8. Data about your visits and use of the Platform features.

2.1.9. Reviews, questionnaires, surveys.

2.2. Automatically collected information.

We may automatically collect information when you use the Platform, such as device information, IP address, browser type and other technical information. This data may be collected using cookies in accordance with applicable law. We also collect aggregate information about your activity on our Platform (e.g., the number of trips offered, the number, frequency and speed of your responses to messages, the date of registration, the average number of reviews received, etc.). Such information may be displayed in your public profile on the Platform, if you have one.

3. PURPOSE OF INFORMATION PROCESSING

We collect and process your personal data in order to:

3.1. Fulfill our obligations to you and our business partners.

3.2. Providing you with information about our services.

3.3. Personalization of your account.

3.4. Ensuring communication with other members of the platform.

3.5. Providing technical support to users.

3.6. Improving the user experience.

3.7. Compliance with the requirements of the current legislation of Ukraine.

3.8. Sending you promotional materials with your consent.

3.9. To confirm the accuracy of the information contained in your account (phone number, e-mail address), as well as to verify your documents (passport, driver's license, other identity documents), which may be received from you during registration or at any other time while using our Platform.

3.10. To manage the Platform and ensure its internal functioning, including diagnostics, troubleshooting, data analysis, testing, research and analytics, as well as conducting surveys.

3.11. To improve our Platform in order to provide the most effective display of content for you and your device.

3.12. To enable you to participate in the interactive features of the Service.

3.13. To ensure the security and integrity of our Platform in the course of its operation.

3.14. We aim to evaluate and understand the effectiveness of the advertising materials we send to you and other users, as well as to provide you with relevant advertising.

4. RECIPIENTS OF INFORMATION

Your personal data may be transferred to third parties only in cases provided for by the legislation of Ukraine or with your consent:

4.1. Other participants of the Platform to ensure the provision of services.

4.2. To our partners and affiliated companies operating under this Privacy Policy.

4.3. Business partners who provide related services (for example, insurance companies, banks).

4.4. Subcontractors and technical providers who help us process data.

4.5 MyCar may also disclose information if required to do so by law or in the good faith belief that such access, preservation or disclosure is reasonably necessary to:

4.5.1. Respond to complaints filed against MyCar.

4.5.2. Complying with legal process.

4.5.3. Enforcing any agreement with our users, such as our Terms of Use and Privacy Policy.

4.5.4. In the event of an emergency, including a threat to public health, death or bodily injury.

4.5.5. As part of an investigation or to protect the rights, property or personal safety of MyCar, its users and other persons.

4.6. Please note that if you decide to provide us with information, including personal data, through the communication services of our partners, the privacy policies and/or notices of our business partners may apply in addition to this Privacy Policy. We have no control over the collection and/or processing of your data that our partners periodically perform on their platforms.

5. MODERATION OF MESSAGES

5.1. We may review the history of your correspondence on our Platform to prevent fraud or to improve service.

5.2. The processing of messages is carried out in accordance with the legislation of Ukraine and is not used for commercial advertising.

6. TRANSFER OF DATA ABROAD

Data transfer outside of Ukraine is carried out in accordance with the requirements of the law and subject to proper data protection.

7. YOUR RIGHTS

According to the legislation of Ukraine, you have the right to:

7.1. Receive information about the processing of your data.

7.2. Request correction or deletion of data.

7.3. You have the right to submit a reasoned request at any time to object to the processing of your personal data for the purpose of direct marketing or other processing of your personal data in accordance with the current legislation of Ukraine (your right to object to processing).

7.4. Withdraw consent to the processing of personal data.

8. AGE RESTRICTIONS

The Platform is available only to users who have reached the age of 18.

9. CONFIDENTIALITY OF PASSWORDS

You are responsible for keeping your password safe. We urge you not to distribute your password anywhere and not to pass it on to third parties.

10. LINKS TO OTHER WEBSITES

Our Platform may contain links to other websites that are not subject to our Privacy Policy.

11. CHANGES TO THE POLICY

We may update this Policy by posting a new version on our Platform.

12. CONTACT INFORMATION

If you have any questions regarding the processing of your personal data, please contact us by e-mail: info@mycar.org.ua or using the bot @MyCar_ukr_Bot.

This Policy provides transparency in the use of your data in accordance with the current legislation of Ukraine.